Privacy Policy

Osiris AI ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [spotlessscrubbers.com], use our services, or interact with us via SMS or other channels. By using our services or providing your information, you consent to the practices described in this policy.

If you do not agree with this Privacy Policy, please do not access our website or use our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us, such as when you book a cleaning service, sign up for SMS notifications, contact us, or interact with our website. This may include:

• Contact Information: Name, email address, phone number, and mailing address.
• Service-Related Information: Details about your cleaning requests, preferences, job history, and payment information (processed securely via third-party providers).
• Device and Usage Information: IP address, browser type, device identifiers, and usage data collected automatically when you visit our site (e.g., via cookies or similar technologies).
• SMS-Specific Information: When you opt in to receive text messages, we collect your mobile phone number and any responses you provide.

We do not collect sensitive personal information (e.g., health data) unless necessary for your service request and with your explicit consent.

2. How We Collect Information

We collect information through:

• Direct interactions, such as forms on our website, email inquiries, or phone calls.
• SMS opt-in: By texting a keyword (e.g., "YES") to our number or checking a box on our site/form, you provide consent.
• Automated technologies: Cookies, web beacons, and server logs on our website.
• Third-party sources: Payment processors or scheduling tools, but only with your consent.

For SMS: We use your phone number solely for the purposes you consented to, such as appointment reminders, follow-ups, and exclusive offers. Message frequency varies but is typically 2-4 per month. Message and data rates may apply.

3. How We Use Your Information

We use your information to:

• Provide and improve our cleaning services, including scheduling, confirmations, and customer support.
• Send SMS notifications (appointment reminders, follow-ups, exclusive offers) if you opted in.
• Process payments and maintain financial records.
• Communicate with you about services, updates, and promotions.
• Improve our website and services.
• Comply with legal obligations.

We do not use your information for purposes beyond what is described here without your consent.

4. Sharing Your Information

We may share your information with:

• Service providers (e.g., payment processors, scheduling software) who help us operate our business, but only as necessary and under strict confidentiality agreements.
• Legal authorities if required by law, subpoena, or to protect our rights.

Important: We do not share, sell, rent, or trade your mobile phone number or other mobile information with third parties or affiliates for their own marketing or promotional purposes. Your mobile information is used solely for the SMS communications you opted into with us.

5. Data Security and Storage

We implement reasonable security measures to protect your information from unauthorized access, loss, or disclosure, including encryption, firewalls, and secure servers. Your data is stored in the United States on compliant servers.

However, no system is completely secure, so we cannot guarantee absolute security. We retain your information only as long as necessary for the purposes described (e.g., up to 7 years for legal/tax reasons) or as required by law.

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information by contacting us.
• Opt out of SMS communications by replying "STOP" to any message or contacting us.
• Opt out of marketing emails by clicking unsubscribe or contacting us.
• Manage cookies via your browser settings.

If you opt out, we may still send non-promotional messages (e.g., service confirmations).

For California residents (under CCPA) or others with similar rights: You may request details about your data, deletion, or non-sale (though we do not sell data).

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children. If we learn we have, we will delete it promptly.

8. International Transfers

If you are outside the U.S., your data may be transferred to and processed in the U.S., where privacy laws may differ. By using our services, you consent to this.

9. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted here with the updated date. Continued use of our services after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy or your information, contact us at:

• Email: Dominic@theosirisai.com
• Phone: +1 (424) 677-1146